IVR Solutions and Development

ICOA uses industry leading standards based products, services and partners to provide the VoiceXML infrastructure for your IVR Application.  Your VoiceXML applications can be taken with you to new providers as needed with no vendor lock that you might get with a proprietary application.

Our primary technology partner is Voxeo.  Voxeo provides the excellent Prophecy, Evolution and Tropo product suite.  We primarily build applications on this product set.

IVR Case Studies and Examples

  • 1-800-FLIGHTS
  • Insurance Confirmation
  • Marketing and Information
  • Seminole County

With U.S. airline delays reaching a record high, the founders of 1.800.Flights recognized the need to provide a simpler, more convenient way for U.S. air travelers to check their flight status. In addition to having to remember different phone numbers for each airline, travelers face issues obtaining information when flights purchased through a major airline are actually operated by another carrier.

Compliant sales practices are more important than ever before as markets continue to expand, regulatory pressure increases and litigation activity elevates.  Using confirmation IVR systems, you elevate your business practices and standards to the highest levels.  Integrate IVR into your validation processes and protect both your business and your customers.

Promoting a new product at a major sporting event?  Releasing a new consumer product?  We have built promotional IVRs that integrate with marketing campaigns like yours to bring consumer phone in games, product frequently asked questions (FAQs) or whatever else you may be thinking about for your promotional IVR.

In 1992, Seminole County had approximately 120,000 registered voters and 16 staff members in its elections office. By 2008, the county’s population of registered voters had more than doubled to 265,000, while the elections office continued to operate with 16 staff members. To accommodate increased demand, the team sought a more manageable way to provide voters with fast, friendly and accurate service.